{"id":286899,"date":"2023-06-29T09:28:35","date_gmt":"2023-06-29T09:28:35","guid":{"rendered":"https:\/\/gp.regis-it.co.uk\/?page_id=286899"},"modified":"2024-06-13T15:31:07","modified_gmt":"2024-06-13T14:31:07","slug":"about-the-practice","status":"publish","type":"page","link":"https:\/\/gpnhs.regis-it.co.uk\/about-the-practice\/","title":{"rendered":"About the Practice"},"content":{"rendered":"
[et_pb_section fb_built=”1″ _builder_version=”4.25.0″ _module_preset=”fa5241dd-db08-42b1-a479-f7fbe21cf6df” background_color=”#fcfcfc” global_colors_info=”{}”][et_pb_row column_structure=”2_3,1_3″ _builder_version=”4.23″ _module_preset=”2329435b-4346-4126-8489-c9fe0a2780cd” global_colors_info=”{}”][et_pb_column type=”2_3″ _builder_version=”4.23″ _module_preset=”default” border_radii_tablet=”on|10px|10px|10px|10px” border_radii_phone=”on|10px|10px|10px|10px” border_radii_last_edited=”on|tablet” global_colors_info=”{}”][et_pb_text _builder_version=”4.25.0″ _module_preset=”cdba47d5-f2d1-4c9f-917f-b9ca0ee9faae” global_colors_info=”{}”]<\/p>\n
Information about the practice, procedures and services we offer our patients.<\/em><\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.23″ _module_preset=”2e0c1716-58bf-4528-ae88-f169f1e90e9a” global_colors_info=”{}”][et_pb_text _builder_version=”4.25.0″ _module_preset=”ea16a804-e50e-43fe-a0e9-b23eb7d93e2f” background_image=”https:\/\/gpnhs.regis-it.co.uk\/wp-content\/uploads\/sean-stratton-ObpCE_X3j6U-unsplash-scaled.jpg” global_colors_info=”{}”][\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.25.0″ _module_preset=”default” background_color=”#f0f4f5″ custom_padding=”20px||20px||true|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_toggle title=”About the practice” _builder_version=”4.25.0″ _module_preset=”8ea2357f-4e0d-4a52-ae33-0a623a212324″ hover_enabled=”0″ global_colors_info=”{%22gcid-66f17fa3-317b-465e-8a07-9b1e0826d4a6%22:%91%22icon_color%22,%22open_icon_color%22,%22closed_toggle_text_color%22,%22open_toggle_text_color%22,%22title_text_color%22,%22icon_color%22,%22open_icon_color%22,%22closed_toggle_text_color%22,%22open_toggle_text_color%22,%22title_text_color%22,%22icon_color%22,%22open_icon_color%22,%22closed_toggle_text_color%22,%22open_toggle_text_color%22,%22title_text_color%22%93}” sticky_enabled=”0″]<\/p>\n Welcome to NHS Bespoke, where our dedicated team provide a high standard of care for all your medical needs.\u00a0<\/span>If you have not yet registered, please contact us to do so. You will need to visit the surgery in order to complete registration.<\/span><\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Complaints procedure” module_id=”complaints” _builder_version=”4.25.0″ _module_preset=”8ea2357f-4e0d-4a52-ae33-0a623a212324″ hover_enabled=”0″ global_colors_info=”{%22gcid-66f17fa3-317b-465e-8a07-9b1e0826d4a6%22:%91%22icon_color%22,%22open_icon_color%22,%22closed_toggle_text_color%22,%22open_toggle_text_color%22,%22title_text_color%22,%22icon_color%22,%22open_icon_color%22,%22closed_toggle_text_color%22,%22open_toggle_text_color%22,%22title_text_color%22,%22icon_color%22,%22open_icon_color%22,%22closed_toggle_text_color%22,%22open_toggle_text_color%22,%22title_text_color%22%93}” sticky_enabled=”0″]<\/p>\n At GP Bespoke, we are committed to providing the highest quality of care to all our patients. We understand that occasionally things may not go as expected, and we value feedback from our patients to help us improve our services. If you have a complaint, we aim to address it promptly and fairly. This document outlines the procedure to follow when making a complaint.<\/p>\n If you have a complaint, you can raise it in person, by phone, or in writing. Our staff members are trained to handle complaints sensitively and will assist you in starting the process.<\/p>\n If you choose to submit a formal complaint, please provide as much detail as possible, including:<\/p>\n \u2013 Your name and contact information You can submit your complaint in writing or by using our official complaint form, which is available at the reception desk.<\/p>\n Upon receiving your complaint, we will acknowledge it within [X] working days. This acknowledgment will include:<\/p>\n \u2013 Confirmation of receipt of your complaint Your complaint will be thoroughly investigated by our complaints manager or designated member of staff. This may involve gathering additional information, interviewing staff members involved, or reviewing relevant records.<\/p>\n Once the investigation is complete, you will receive a written response detailing the outcome of the investigation and any actions taken as a result. This response will be provided within [X] working days from the date of acknowledgment of your complaint.<\/p>\n If you are not satisfied with the response to your complaint, you have the right to escalate it further. You can request a review of your complaint by an independent body or escalate it to the relevant regulatory authority.<\/p>\n We value feedback on our complaints process and welcome any suggestions for improvement. After your complaint has been resolved, we may contact you for feedback on how we handled the process and to ensure that you are satisfied with the outcome.<\/p>\n All complaints will be handled confidentially and in accordance with data protection regulations. Information gathered during the complaints process will only be used for the purpose of resolving the complaint and will not be disclosed to any third parties without your consent.<\/p>\n We are committed to ensuring that all complaints are handled fairly, promptly, and with respect for the individuals involved. Your feedback is essential in helping us improve our services, and we appreciate your cooperation in this process.<\/p>\n If you have any questions about our complaints procedure or require assistance in making a complaint, please do not hesitate to contact our reception team, who will be happy to assist you.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”General practice transparency notice” module_id=”privacy-policy” _builder_version=”4.25.0″ _module_preset=”8ea2357f-4e0d-4a52-ae33-0a623a212324″ hover_enabled=”0″ global_colors_info=”{%22gcid-66f17fa3-317b-465e-8a07-9b1e0826d4a6%22:%91%22icon_color%22,%22open_icon_color%22,%22closed_toggle_text_color%22,%22open_toggle_text_color%22,%22title_text_color%22,%22icon_color%22,%22open_icon_color%22,%22closed_toggle_text_color%22,%22open_toggle_text_color%22,%22title_text_color%22,%22icon_color%22,%22open_icon_color%22,%22closed_toggle_text_color%22,%22open_toggle_text_color%22,%22title_text_color%22%93}” sticky_enabled=”0″]<\/p>\n At GP Bespoke, we are dedicated to upholding the highest standards of transparency and accountability in our operations. We believe that transparency fosters trust and confidence among our patients and the wider community. This policy outlines our commitment to transparency and the measures we undertake to ensure it.<\/p>\n We are committed to open and honest communication with our patients, staff, and stakeholders. We strive to provide clear and accessible information about our services, policies, and procedures.<\/p>\n We respect the confidentiality of patient information and comply with all relevant data protection laws and regulations. Patient information will only be shared with authorized individuals for the purpose of providing healthcare services or as required by law.<\/p>\n We provide comprehensive information about our services, including the range of medical treatments and procedures offered, service hours, and contact details. This information is readily available on our website, in our practice brochure, and through our reception team.<\/p>\n We are transparent about our pricing and billing practices. Patients will receive clear and detailed explanations of the costs associated with their healthcare services before treatment. We also provide information about accepted payment methods, insurance coverage, and any financial assistance programs available.<\/p>\n We are committed to delivering high-quality, safe, and effective healthcare services. We maintain rigorous standards of clinical governance, quality assurance, and patient safety. Information about our performance, including clinical outcomes, patient satisfaction scores, and any relevant accreditations or certifications, is made available to patients upon request.<\/p>\n We encourage feedback from patients and stakeholders to help us improve our services. Our complaints procedure is transparent and accessible, and we endeavor to address all complaints promptly and fairly. Information about how to make a complaint and the steps involved in the complaints process is readily available to patients.<\/p>\n We value our staff and are committed to providing a transparent and supportive working environment. We communicate openly with staff members about practice policies, procedures, and any changes that may affect their roles. We also provide opportunities for staff feedback and involvement in decision-making processes.<\/p>\n We actively engage with our local community to build trust and foster positive relationships. We participate in community events, provide health education and outreach programs, and seek input from community members on matters affecting their healthcare needs.<\/p>\n We adhere to all relevant laws, regulations, and professional standards governing the provision of healthcare services. We regularly review and update our policies and procedures to ensure compliance and accountability.<\/p>\n We are committed to continuous improvement in all aspects of our practice. We regularly review our transparency policies and practices to identify areas for enhancement and implement changes as necessary.<\/p>\n This transparency policy is communicated to all staff members and stakeholders and is regularly reviewed and updated to reflect changes in legislation, regulations, or best practices.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Medicals \/ Certificates” _builder_version=”4.25.0″ _module_preset=”8ea2357f-4e0d-4a52-ae33-0a623a212324″ global_colors_info=”{%22gcid-66f17fa3-317b-465e-8a07-9b1e0826d4a6%22:%91%22icon_color%22,%22open_icon_color%22,%22closed_toggle_text_color%22,%22open_toggle_text_color%22,%22title_text_color%22,%22icon_color%22,%22open_icon_color%22,%22closed_toggle_text_color%22,%22open_toggle_text_color%22,%22title_text_color%22,%22icon_color%22,%22open_icon_color%22,%22closed_toggle_text_color%22,%22open_toggle_text_color%22,%22title_text_color%22%93}”]<\/p>\n Below are the extensive variety of medical examinations, reports, and certificates that our practice offers:<\/p>\n Insurance medical BUPA\/PPP forms etc Private Sick Note [\/et_pb_toggle][et_pb_toggle title=”Accessibility statement” _builder_version=”4.25.0″ _module_preset=”8ea2357f-4e0d-4a52-ae33-0a623a212324″ hover_enabled=”0″ global_colors_info=”{%22gcid-66f17fa3-317b-465e-8a07-9b1e0826d4a6%22:%91%22icon_color%22,%22open_icon_color%22,%22closed_toggle_text_color%22,%22open_toggle_text_color%22,%22title_text_color%22,%22icon_color%22,%22open_icon_color%22,%22closed_toggle_text_color%22,%22open_toggle_text_color%22,%22title_text_color%22,%22icon_color%22,%22open_icon_color%22,%22closed_toggle_text_color%22,%22open_toggle_text_color%22,%22title_text_color%22%93}” sticky_enabled=”0″]<\/p>\n This website has been built by our website developers (Regis IT<\/a>) to be as accessible as possible whilst maintaining a high level of usability.\u00a0 We have made accessibility checks at every stage of the design and development.\u00a0 We also regularly check the site to ensure that accessibility is maintained.<\/p>\n If you have trouble viewing this website, would like to provide feedback on this site\u2019s accessibility or would like to know more about our Accessibility Standards please\u00a0<\/span>contact us.<\/a><\/p>\n This website is built using standard internet technologies and can be manipulated by an individual visitor for ease of use.<\/p>\n To increase or decrease the size of web pages is to use your browser\u2019s Zoom feature.\u00a0 All modern browsers (including Edge, Internet Explorer, Chrome, Firefox, Safari & Opera) support a simple and easy-to-use way of making web pages bigger or smaller. You do this either by using the browser\u2019s settings menu\/button or the following key combinations which work across all browsers:<\/p>\n**1. Initial Contact**<\/h3>\n
**2. Formal Complaint Submission**<\/h3>\n
\u2013 Details of the complaint, including dates, times, and names of staff members involved (if applicable)
\u2013 Any relevant documentation or evidence<\/p>\n**3. Acknowledgment of Complaint**<\/h3>\n
\u2013 Details of who will be handling your complaint
\u2013 An estimated timeframe for the investigation and resolution of the complaint<\/p>\n**4. Investigation**<\/h3>\n
**5. Response**<\/h3>\n
**6. Escalation**<\/h3>\n
**7. Feedback and Follow-up**<\/h3>\n
**Confidentiality**<\/h3>\n
1. Open Communication<\/h3>\n
2. Patient Information<\/h3>\n
3. Service Information<\/h3>\n
4. Pricing and Billing Transparency<\/h3>\n
5. Quality and Safety<\/h3>\n
6. Complaints and Feedback<\/h3>\n
7. Staff Transparency<\/h3>\n
8. Community Engagement<\/h3>\n
9. Compliance and Regulation<\/h3>\n
10. Continuous Improvement<\/h3>\n
Implementation and Review<\/h3>\n
Medical Examination<\/h3>\n
Pre-Employment Medical
HGV \/\u00a0PSV
Elderly Drivers
Fitness to Travel
Fitness to attend school<\/p>\nReports<\/h3>\n
Sickness\/Accident benefit claim
Employers report and opinion<\/p>\nCertificates<\/h3>\n
Vaccination Certificate
Holiday Cancellation Form
Fitness to Travel Letter<\/p>\nChange this website\u2019s appearance<\/h3>\n